Refund policy

Last updated: 16 August 2026

14-day return policy

You may notify us that you wish to return your order within 14 days after the day you receive it. After notifying us, send the product back within the following 14 days. Any mandatory consumer rights that provide greater protection remain unaffected.

You may inspect the product only as you would be allowed to do in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and functioning. The knife must be returned complete, safely packaged and with proof of purchase. Please include the original packaging where reasonably possible.

How to request a return

Send a clear return or withdrawal request to help@kojinknives.com with your name and order number. We will provide the correct return address and practical return instructions. You do not need our prior approval to exercise a statutory right of withdrawal. Please do not send a return cash on delivery.

Return shipping costs

For a change-of-mind return, you are responsible for the direct cost of returning the product, unless applicable law requires otherwise. We recommend using a tracked and adequately insured shipping service because the returned item remains your responsibility until it reaches us.

If the product is defective, damaged in transit or you received the wrong item, we will cover the reasonable return shipping costs.

Damaged, defective or incorrect items

Inspect your order when it arrives. If it is damaged, defective or incorrect, contact help@kojinknives.com as soon as possible. Include your order number, a description of the issue and clear photographs where possible. We will offer the remedy required by applicable law, which may include repair, replacement, a price reduction or a refund.

Refunds

Approved refunds are issued to the original payment method. Where a statutory right of withdrawal applies, we will reimburse the payments received from you, including the cost of our least expensive standard delivery option, no later than 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the returned product or you provide evidence that it has been sent back, whichever occurs first. Additional costs for a more expensive delivery method are not refundable.

Your bank or payment provider may need additional processing time before the refund appears. If 15 business days have passed since we confirmed your refund, contact help@kojinknives.com.

Exceptions

Products made to your specifications or clearly personalised may be excluded from the right of withdrawal where permitted by law. This does not affect your rights if a product is defective, damaged or not as described.

Exchanges

We do not process direct exchanges. Return the original item and place a new order if you want a different product.

Order cancellations

To cancel an order before dispatch, contact us as quickly as possible. We cannot guarantee cancellation after an order has entered the dispatch process. If it has already been sent, the return terms above apply.

Contact

For questions about returns, refunds or cancellations, email help@kojinknives.com.