Verzendbeleid

Last updated: 26 September 2026

Order processing

Orders are processed and dispatched from the Netherlands within 1 business day after payment has been successfully received.

Business days are Monday through Friday, excluding Dutch public holidays. Orders placed during weekends or public holidays are processed on the next business day.

Shipping destinations

KojinKnives currently ships to the Netherlands, European Union member states, the United Kingdom, Switzerland and the United States. Available shipping options are confirmed during checkout.

Estimated delivery times

Estimated delivery times after dispatch are:

• Netherlands: 1–2 business days

• European Union: approximately 2–6 business days

• United States: approximately delivery times vary depending on the carrier and customs processing

• United Kingdom and Switzerland: delivery times vary depending on the carrier and customs processing

These delivery times are estimates and are not guaranteed. Delays can occur because of carrier disruptions, public holidays, severe weather or customs processing.

Shipping costs

Shipping costs are calculated based on the destination and are displayed during checkout before payment is completed.

Tracking

All orders are shipped with tracking. Once your order has been dispatched, you will receive an email containing your tracking information. Tracking updates can sometimes take up to 24 hours to become visible.

Customs, duties and taxes

For deliveries within the European Union, applicable taxes are displayed during checkout.

Orders delivered outside the European Union may be subject to import duties, local taxes or carrier handling charges. Unless these charges are explicitly collected during checkout, they are the responsibility of the recipient. KojinKnives does not control these charges or customs processing times.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact us as soon as possible at info@kojinknives.com.

We will try to update the address if the order has not yet been dispatched. Once an order has been handed to the carrier, an address change may no longer be possible.

Delayed, lost or damaged shipments

If your shipment is significantly delayed, appears to be lost or arrives damaged, contact us at info@kojinknives.com with your order number.

For damaged shipments, please include clear photographs of the packaging and the product. We will investigate the issue with the carrier and provide an appropriate solution.

Order changes and cancellations

To request a change or cancellation, contact us as soon as possible. We cannot guarantee changes or cancellations after an order has been dispatched.

Once an order has been dispatched, our Refund Policy applies.